Conventions

This guide uses the following conventions.

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term.

    For example: A skill group is a collection of agents who share similar skills.

  • For emphasis.

    For example: Do not use the numerical naming convention.

  • An argument for which you must supply values.

    For example: IF (condition, true-value, false-value)

  • A book title.

    For example: See the Cisco Webex Contact Center Agent Desktop User Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or information that the system displays.

    For example: <html><title> Cisco Systems,Inc. </title></html>

  • File names.

    For example: tserver.properties.

  • Directory paths.

    For example: C:\Program Files\Adobe