Preface
Get Started with Agent Desktop
Working in the Agent Desktop
Manage Voice Contacts
Manage Chat Contacts
Manage Email Contacts
View Agent Personal Statistics
Networking Requirements and Recommendations

Manage Voice Contacts

About the Voice Channel
Answer a Call
Pause and Resume Recording During a Voice Call
Enter Call-Associated Data
Hold and Resume a Voice Call
Transfer a Call
Consult with Another Agent During a Call
Create a Conference Call
Make an Outbound Call
End a Voice Call

Copyright © 2021, Cisco Systems, Inc. All rights reserved.