Preface
Get Started with Agent Desktop
Working in the Agent Desktop
Manage Voice Contacts
Manage Chat Contacts
Manage Email Contacts
View Agent Personal Statistics
Networking Requirements and Recommendations

Working in the Agent Desktop

Navigation Bar
Title Bar
Current Interaction Panel
Auxiliary Information Panel
About Agent States
About the Active Contact List
View Your Recent Activity
View Current Customer Details
View Customer History
Enter Wrap-Up Information

Copyright © 2021, Cisco Systems, Inc. All rights reserved.