Preface
Get Started with Agent Desktop
Working in the Agent Desktop
Manage Voice Contacts
Manage Chat Contacts
Manage Email Contacts
View Agent Personal Statistics
Networking Requirements and Recommendations

View Agent Personal Statistics

View Agent Statistics
Summary Report
Agent Stats - Historic Report
Agent Stats - Realtime Report
Agent Stats by State - Historic Report
Agent Stats by State - Realtime Report
Team Stats - Historic Report
Team Stats - Realtime Report
Queue Stats - Historic Report
Queue Stats - Realtime Report
Agent Outdial Stats - Historic Report
Agent Outdial Stats - Realtime Report

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