Auxiliary Information Panel

The auxiliary information panel on the right side of the Agent Desktop displays information based on the sub-tabs you select. For example, if you are on a call or chatting with a customer and you select the Contact Information sub-tab, you see details about the customer with whom you are interacting. This information might be limited to only the customer’s dial number (DN) or the email address the customer entered when initiating a chat request or email message. If more information is available about the customer, that information is also displayed.