Title Bar

The title bar displays your name, your dial number, the name of your team, and your current state.

The STATUS NOW drop-down lets you change your availability to accept contacts or go into an idle state so no contacts are routed to you. When you log in, you are placed in the default idle state. You must select the Available state to receive incoming contacts. If you do not want to receive any contacts, you can select any idle state from the STATUS NOW drop-down. Your Webex Contact Center administrator configures various idle states based on the requirements of your enterprise.