Send a Quick Reply Email

When an incoming email message requires a simple response, you can send a quick reply.

To send a quick reply:

Procedure

Step 1

Click Accept in the incoming email dialog box.

The email opens in the email editor.

Step 2

(Optional) Click Info to view the contact information of the customer.

Step 3

(Optional) Click History to view the contact history of the customer.

Step 4

In the email editor, enter a response for the customer and click Quick Reply.

The message is sent to the customer. The WRAP UP page appears.
Step 5

Select the wrap-up information from the Select Wrap Up drop-down.

When you select the reason, the conversation ends.

For more information, see Wrap-Up Email and Chat Conversations.