End a Voice Call

After you have helped your customer with their queries, it is a best practice to ask the customer to end the voice call. When the customer ends the call, the WRAP UP page appears. If necessary, you can also end the call.

To end a call in the Agent Desktop:

Procedure

Step 1	In an active call, click End. The WRAP UP page appears.
Step 2	From the Select Wrap Up drop-down, select the reason for ending the call. When you select the reason, the call ends. For more information, see Wrap-Up Voice Communication.