Agent Stats by State - Historic Report
This report displays the historical statistics for the activity states of an agent. You can select the time period for which you want to view the data from the Interval and Duration drop-down. You can also view the report in a chart. You can see the summary of the report at the end of the Detailed Summary table. Click the Launch icon at the right side of the reports or chart to view the report in Customer Journey Analyzer.
The Detailed Summary report displays the following details:
|
Parameter |
Description |
|---|---|
|
Interval |
The time interval for the report. |
|
Agent Session ID |
A string to identify the login session of the agent. |
|
Activity State |
The state of the agent, such as Idle, Available, and so on. |
|
State Duration |
The duration the agent spends in the corresponding state. |