View Agent Statistics

Depending on the configuration of your agent profile by your Organization Administrator, you can view your personal statistics. Click Agent Statistics on the navigation bar to view your personal statistics.

The real time statistics are refreshed at a time interval that is configured by your Organization Administrator. You can manually refresh the real time and historical statistics information at any time by clicking the Refresh icon.

Note

  • When you sign out of the desktop, you must close the browser. Launch the browser and sign in to the desktop again to reflect the Customer Journey Analyzer configuration updates.

  • If you are accessing Agent Performance Statistics in incognito (private browsing) mode, you must enable third-party cookies for Agent Performance Statistics reports to load successfully.