Agent Stats by State - Realtime Report
This report displays the statistics for the activity states of an agent in real time. You can also view the report in a chart. You can see the summary of the report at the end of the Detailed Summary table. Click the Launch icon at the right side of the report or chart to view the report in Customer Journey Analyzer.
The Detailed Summary report displays the following details:
|
Parameter |
Description |
|---|---|
|
Agent Session ID |
A string to identify the login session of the agent. |
|
Activity State |
The state of the agent, such as Idle, Available, and so on. |
|
State Duration |
The duration the agent spends in the corresponding state. |