End a Chat Session

After you have helped your customer with their queries, it is a best practice to ask the customer to close the chat session. When the customer closes a chat session, a message appears in the chat conversation indicating that the customer has left the chat. You must close the chat session in the Agent Desktop and enter the wrap-up information. If necessary, you can also end the chat. In that case, the customer sees a message saying that the agent has left the chat.

To close a chat session in the Agent Desktop:

Procedure

Step 1

In an active chat session, click End.

The WRAP UP page appears.
Step 2

From the Select Wrap Up drop-down, select the reason for ending the conversation.

When you select the reason, the conversation ends.

For more information, see Wrap-Up Email and Chat Conversations.