End a Video Call with Customer

You can end the video call after helping the customer, but it is a best practice to ask your customer to close the video call.

To end a video call with a customer:

Procedure

Click the cross in the video call window.

The customer sees a message that the agent has left the video call. If the customer ends the video call, you see a message that the customer has left the video call.

You can continue chatting with the customer after ending the video call.