End a Chat Conference with an Agent
After you get assistance from your colleague, you can end the conference.
To end an active chat conference:
Procedure
| Step 1 | Click Conference. The consulting agent can also end the conference by clicking Conference. A message appears in the chat conversation that an agent has left the chat. The customer sees a message that an agent has left the chat. | ||
| Step 2 | Click End to end the chat session with the customer. The WRAP UP page appears in your window. The customer sees a message that an agent has left the chat. The customer sees the display name of the agent in their screen. For more information on your display name contact your administrator. | ||
| Step 3 | From the Select Wrap Up drop-down, select the reason for ending the conversation. When you select the reason, the conversation ends.
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