Agent Desktop Prerequisites

Webex Contact Center Agent Desktop requires the following setup:

• Microsoft Windows 10:

  • Google Chrome V76.0.3809 and higher

  • Firefox Extended Support Release (ESR) V68 and higher

  • Microsoft Edge V44 and higher

• Mac OS X:

  • Google Chrome V76.0.3809 and higher

  • Firefox ESR V68 and higher

• Chromebook:

  • Chromium V73 and higher

  • Google Chrome V76.0.3809 and higher

Also, ensure that the following browser options are configured:

• Browser cache is cleared before deploying the current release of Agent Desktop for the first time.

• Cookies are enabled.

• Security level is set to Medium.

• Show Pictures option is enabled.

• Disable Pop-up Blocker is disabled.

• Javascript is enabled.