Log In to Agent Desktop

To log in to Agent Desktop:

Before you begin

Ensure that your phone is ready to receive calls.

Procedure

Step 1

Open the Agent Desktop interface from a web browser using the URL provided by your Organization Administrator.

Step 2

Enter your username and password, and then click Login.

The Submit Dial Number and Team dialog box appears.

Step 3

Enter your telephone number in DN.

You have to enter your phone number only the first time you log in.

Step 4

Select the format for your phone number.

If you phone number has the following format: dialing prefix + area code + 7-digit number, for example, 1-800-555-1212, select US Format, else select Other.

Note	The format of the telephone number usually depends on your location. Your enterprise might not have a format setting. Check with your supervisor for formats.

Step 5

Select a team from the drop-down.

You can only select the teams that the Organization Administrator has mapped for your profile. If you cannot see any teams or the required team, contact your Organization Administrator.

Step 6

Click Save Changes.

The Agent Desktop home page appears. It displays the channels that are enabled in your Webex Contact Center agent profile. By default, your status is set to an idle state when you log in to Agent Desktop.

Note	If you try to access Agent Desktop on multiple browser sessions with the same login credentials, then all the existing login sessions become invalid. You must log out from all the sessions and log in again to the Agent Desktop.