Localization

User Interface

The Agent Desktop user interface supports localization in 27 languages.

The following are the supported languages:

Bulgarian, Catalan, Chinese (China), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, and Turkish.

The Agent Desktop user interface language will be based on the language preference settings on your browser. For example, let us consider that you have selected the preferred language as French on the Firefox browser. When you launch the Agent Desktop in the Firefox browser, the Agent Desktop user interface appears in Français (French).

User Guide

The Agent Desktop user guide supports localization in five languages.

The following are the supported languages:

Chinese (Hong Kong), Japanese, Korean, Portuguese, and Spanish. For more information, see Translated End-User Guides.