Log Out of Agent Desktop

You cannot log out from Agent Desktop if you have an active contact. Wrap up all the active contacts before you log out. For more information, see Wrap-Up Email and Chat Conversations and Wrap-Up Voice Communication.

To log out, click Sign Out in the Agent Desktop title bar.

Note	If you are in the Available or Idle state without any ongoing conversations, your supervisor can log you out of the Agent Desktop. You must log in again to access the Agent Desktop.

The system logs you out in the following scenarios:

• Supervisor requested logout—When your supervisor logs you out of the Agent Desktop.

• Browser closed—When you close the browser directly.

• loggingOutAnotherInstance—When any of the server instances or components are down.

• Not valid credentials—When you enter invalid login credentials.

• Agent account is locked—When you exceed three unsuccessful login attempts. The number of authentication failures required to lock a user account is three.

• badOrMissingDesktopConfigurationForThisEnterprise—When you have an invalid configuration for your enterprise.

• passwordExpired —When your password has expired. Password expires when you exceed the maximum length of time that you can have the same password. Example, 90 days.

• ForcedPasswordChange —When you are forced to create a new password after the password has expired. Example, after 90 days.

• LostConnection —When the network connectivity is lost for more than 2 to 3 minutes.

• User requested logout —When you log out of the Agent Desktop.

• Agent Logging In From a Different Location —When you try to login from a different device or browser with the same credentials.

• System Cleanup—When the logout session events are not successful, the system automatically cleans up the agent session records and logs you out of the Agent Desktop.

Note	The default values of the Common Identity password policy cannot be modified.