Line 2 Agent States
When you are on a conference call or are consulting with another agent, subtabs appear in the Line1 tab. The subtab on the left represents Line1.
The subtab on the right represents Line2, which is your conference and consulting line. Line2 enables you to communicate by voice with another agent while a customer is on hold on Line1.
The following agent states can appear in the consult subtab.
Agent State | Description |
|---|---|
ConsultReserved | While handling a call, you initiated a consult request. You do not hear ringing when your request is being sent to the other person. |
Consulting | You are consulting with another person. |
Conferencing | You are conferencing with a customer and an agent. A timer shows the amount of time you have been conferencing. |